Self-service hotels in a nutshell

Self-service technology, once seen as a novelty - or worse, a way to cut costs - has become a desirable option. Mainly because of the freedom to use the room and the lower price tag that comes from the lack of staff involvement. According to industry surveys on guest expectations, the most desirable features in properties are security and new technology. The latter is answered by self-service hotels, which have been present on the Polish market for some decade now. They guarantee total independence for hotel guests and speed up service.

What exactly is hotel self-service?

Through the website, the guest books and pays for the stay, receives a one-time PIN code, which is used to wipe the hotel door and into the rented room. Most importantly, the hotel customer can arrive at any time of the day or night. Guests receive by e-mail all instructions on access and stay in the facility. The greater supply of such offers shows that customers are keen to choose the destination.

Specific elements of the operation of self-service hotels

1. Online booking - the guest, independently selects and reserves a hotel room.
2. Online chatbots - hotel chatbots working 24/7 all year round answer all questions and help with the online booking process.
3. Self-service kiosks - give guests the opportunity to bypass the waiting stage at the front desk upon entering the hotel and provide the opportunity to get to their room faster. In addition to automatic check-in, these kiosks also help guests to order food and drinks instantly from on-site bars and restaurants.
4. Mobile check-in and ordering-all guest service is done via the app. By downloading the app, a guest can check in, enter their room (using a code in the app or NFC contactless technology) and order everything from a drink at the bar to a fresh set of towels.

What are the advantages of hotel self-service technology?

Deciding self-service technology brings many benefits to hotels that implement it, including:

1. Effectiveness

Technology processes information faster and more accurately than even the best hotel staff. By implementing self-service technology, you can expect greater productivity with fewer errors.

• Convenience

When a guest arrives, he can check in straight away. When he wants to order a drink, he can unlock his phone and do so in seconds. No queuing or waiting - self-service technology maximises guest convenience.

• Transparency

Self-service techniques minimise the possibility of misunderstandings. All messages are carefully prepared and delivered at the right time. What's more, messages can be translated into the visitor's preferred language in real time!

• Savings

Self-service hotels avoid wasting valuable staff time on simple, boring and labour-intensive tasks. The work is done by technology. In addition, the task is carried out at a lower cost, saving expenditure on labour and employment, and avoiding the expenses incurred due to the inevitable errors resulting from manual work.

• Improved visitor experience

Thanks to the self-service system, up to 35 minutes can be saved on bookings, which definitely has a better impact on guests' perception of the hotel. Instead of wasting time on procedures, customers relax and enjoy the attractions offered by the hotel, which makes them happier and more likely to return.

For the experienced traveller, efficient and instant check-in and check-out is a major attraction. Replacing door keys with a self-service solution makes everything even easier and faster for guests

And this is exactly how our Eurohotel works. After booking, our guests receive a code for entry and for their room. This gives them more time to explore the area!